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Most information can be found below, however if you can't find the answer you're looking for, do not hesitate to contact us

Where is Flutterby Cupcakes located?
Loudwater, High Wycombe, HP10.

Can I hire cupcake stands from you?

Yes, please see our cupcake stands page.

Allergens Notice
"Food Allergies and Intolerances" - Please speak to us about the ingredients in your cakes or cupcakes, when making your order. Thanks!.

Is there a minimum order quantity?
Yes, our minimum order is 12 of any one flavour.

How do I place my order?
You can call or email us or complete the order enquiry form.

Do you accept credit/debit cards?

No, not currently but we're working on it!

gingerbread

Barbie Cake
Slice of Chocolate Cake
butterfly
baby cupcakes


Is there a deposit to pay?

Yes, a minimum of 50% at time of the order (see our Terms) and the balance is due not less than 7 days prior to collection/delivery.

Can I collect from your premises?
Yes, but you must agree a collection day/time with us first to ensure your order is ready.

Can you deliver?
Yes, all local deliveries within the Loudwater, Flackwell Heath, Bourne End and Beaconsfield areas are free of charge, click here to view a map of the free delivery area. All other postcodes will be subject to a fee - price on application.

What happens if I'm out when you deliver?

If a timed delivery is requested, we will do our best to arrive during that time, however a surcharge may be payable. It is your responsibility to ensure that you are in during the day of delivery, where possible we will have already notified you of an estimated time (ie am or pm). If you are not there we will attempt to leave your order with a neighbour. If we are unable to deliver we will return to our business address and no refunds will be offered for failed deliveries.

I can't seem to find what I want on your website, can you do something more bespoke?
Absolutely, please contact us to discuss your ideas.

Do I need to store my products in the fridge?
All of our cakes & cupcakes are best stored in a cool, dry place.If you have any concerns regarding storage then please do not hesitate to ask us.

What is the best way to store my products and how long will they keep for?
Our cakes are as fresh as a daisy and are at their absolute best if eaten within 24 hours. However, if they are stored in a cool dry place in their box then they will be good for up to 4 days - although they may not taste as fresh…
Cakes and Cupcakes can also be stored in an air-tight box but fondant icing will get moist so toppings and decorations will "droop" as a result
.

A member of my family has a nut allergy, can I be sure your cakes are free from nuts?
As per our Allergens Notice further up this Q&A page - please do ask us about the ingredients used in your cakes.We do bake with and store nuts on the premises therefore no guarantee can be offered that traces of nut won't be found in other products.

Something has happened and I need to cancel my order what do I do?
See our Terms and Conditions.

What certifications do you have?
We hold the following: Chartered Institute of Environmental Health Food Safety in Catering Level 2.

When were your premises last inspected?
Our premises were last inspected on 15th January 2016 by a Wycombe County Council Environmental Health Officer.